Carer Information & Support Service

The Carer Information and Support Service (CISS) operates in addition to the supports and advocacy offered to statutory foster, kinship and permanent carers through their funded care agencies, therefore providing carers with an independent referral and assistance point. 


CISS has four main aims:

● Provision of accurate and clear information via consultation - phone, email and in person, training, newsletters and information sheets

● Referrals to appropriate agencies for specialised and targeted support and assistance

● Phone conversations, one on one meetings and (occasional) attendance at meetings for support

● Advocacy with CSOs and Government on themes and serious issues affecting carers, children and young people in home based care


Our commitment to you


FCAV will not initiate discussions with any agencies or government departments without your expressed consent unless there is an immediate risk of harm to an identifiable person or persons, including a child or young person. All carer information utilised in the compilation of FCAV reports is de-identified to protect the identities of carers.


Contact us


Phone: (03) 9416-4292


Make an online enquiry OR 

Book an appointment for a Carer Support Phone or Skype Video Call!


Monday - Thursday: 9:00am - 5:00pm
Friday: 9:00am - 4:30pm

This service is not available on public holidays.  


Meet the CISS Team




Tessa Hughes joined FCAV in March 2016 to become the Coordinator of the Carer information and Support Service. The rewarding role has provided Tessa with direct contact to support foster and kinship carers in Victoria. Previous to this role Tessa has held numerous roles in the government and non-government sectors as well as running a mindfulness business. She is passionate about health and wellbeing and hopes to bring strategies to the sector to empower and resource carers to have better outcomes for themselves and the children they care for.
Tessa works Monday - Friday








Biba Dickson has been a member of the FCAV CISS team for 10 years, having previously worked in Child Protection. Biba has a strong belief in empowering carers to navigate the foster care system to enable the best possible outcome for the children in their care. She also has a particular interest in the importance of support during the CIMS and Independent Investigation processes.

Biba works on Tuesday and Wednesday 







Deb Collard joined the FCAV as Project Co-ordinator with the Carer Information and Support Service team in May 2017 having worked in home-based care for the previous 20 years. Deb grew up in a fostering family and is passionate about supporting foster carers. She brings a lifetime of foster care experience to her work which is currently focussed on a range of carer forums, particularly around self-care, to assist carers to have their needs met and the needs of the children in their care.

Deb works on Monday, Tuesday, Thursday and Friday








Cam Luong is excited to join FCAV after spending recent years at Carers Victoria. He brings a wealth of knowledge and enthusiasm to the sector. He has worked extensively with carers in the disability and mental health sectors across research, education, clinical settings and not-for-profit organisations. He is passionate about representing the voice of carers. He has supported families who are challenged with numerous life stresses. He is committed to assisting carers through a healing process and works to empower them to obtain better outcomes in their lives. He is looking forward to managing the wellbeing portfolio for the FCAV, which includes support for carers as well as staff in the organisation.  

Cam works Wednesday - Friday